Unshelved FAQ & support

Frequently asked questions

What is Unshelved?

Unshelved is a cozy physics puzzle game about scattering a bookcase and arranging its books and decor again. It has no timer, fail state or single correct layout.

Can I play Unshelved on a standard iPhone?

Yes. A standard iPhone shows the shelf and scattered pile in a stacked layout. Supported foldable layouts give the bookcase and floor separate views.

Do I have to shake my phone?

No. Press and hold to empty the shelf instead. You can also adjust the shake threshold in Settings and use Reduce Motion or VoiceOver actions.

How do I finish a shelf?

Return every required piece from the pile and let it settle on a supporting surface. You can stand, lean, lie or stack pieces; you do not need to match an original arrangement. Spread separates crowded pieces, and Help places one for you.

When does Daily Restock reset?

At local midnight. Daily access to a featured boutique room lasts for that session and does not permanently unlock the room or a paid holiday collection.

How much are the holiday bundles?

Halloween, Thanksgiving, Christmas and New Year are US $1.99 each as permanent one-time purchases. Each includes 20 movable objects and a coordinated cabinet, rug, palette, lighting and audio. Storefront prices and taxes may vary.

Is Halloween included with Collector’s Edition?

Yes. Collector’s Edition is US $4.99 once and includes all four holiday collections, Woodland Atelier, the Curator Cabinet and Crescent Atelier, plus other Collector features. You do not need to buy an included pack again.

How many custom photos and wooden words can I have?

One custom photo and one editable wooden-word decoration are free. Collector’s Edition allows six of each in total. Wooden wording supports up to 24 characters in the provided styles and colors from owned themes.

Does all my personal decor sync to a new phone?

No. Progress can sync through iCloud or a linked account, but personal photos, wooden words and Scrapbook media stay on the device. Preserve those originals before reinstalling or replacing your phone.

How do I restore an Unshelved purchase?

Use Restore purchase in Settings or the collection purchase sheet with the store account that paid. Connect to the internet and check that the transaction completed. App Store and Google Play ownership do not automatically transfer between stores.

Is Unshelved on Android yet?

As reviewed October 25, 2026, iPhone 1.1.0 is released and Android is in testing. Follow the studio’s launch updates for confirmed Android availability.

How do I report a bug or delete my account?

Use the Unshelved Discord bug template for a reproducible problem, or email support@kablooiegames.com for private account and purchase help. Account deletion is in Settings → Delete account and data; it is destructive and does not automatically refund purchases.

Saves, purchases & account help

Will my progress follow me? iPhone progress can use iCloud; linked Apple/Google accounts support account-based progress sync. Use the same linked account and provider on the new device and allow sync to finish. The same email address alone does not prove two sign-ins are the same game account.

Cloud progress is not a backup of every local item. Personal photos, wooden words and Scrapbook media are local. Do not delete the app or clear storage as your first troubleshooting step.

My purchase is locked: Confirm the purchase completed, connect to the internet and use Restore purchase with the original purchasing store account. Reopen Collections after restoration. Check that the product you bought includes the item you are opening. Do not buy it again just to test restoration.

Apple and Google purchases belong to their respective stores; do not assume an App Store purchase transfers to Google Play. Refund requests go through the store that charged you.

Delete an account: Settings → Delete account and data. Read the warning carefully; deletion is destructive and does not automatically refund purchases. If you cannot open the app or need help with a receipt, email support@kablooiegames.com. Keep account identifiers, receipts, order numbers, passwords and sign-in codes out of public posts.

Troubleshooting & getting useful help

The shelf is empty but I cannot find the items: On a supported folded layout, open the device to reveal the floor view. On a standard iPhone, check the pile section. Try Spread if items overlap.
A drag crosses the hinge incorrectly: Note folded/open/laptop posture, portrait/landscape and whether rotation occurred during the drag. A short recording of a non-personal arrangement is especially helpful.
A round will not finish: Look for a remaining object, let moving pieces settle and use Help. Tell us the item name and remaining count if it still fails.
No sound: Check game sound settings, your phone’s volume and audio output. A selected silent ambience is intentional. Tell us whether music, pickup sounds or all audio is affected.
Crash, black screen or severe slowdown: Reopen the app, check for an update, and record the last action, room, item and version. Preserve local content before considering a reinstall.

For a question, create a new Unshelved-tagged help-desk post. For a defect, copy the dedicated Unshelved template into a new bug-reports post, one issue per post. Search first and add matching evidence to an existing report when appropriate.

Be kind, avoid repeated pings and keep exploit details or private account information out of public threads. Suggestions belong in Discord suggestions; unusual but stable arrangements are welcome in Discord show-your-setup. We cannot promise a fix date before investigation.

Report a bug

Open the Unshelved Discord report template · Join the studio Discord

Use this template in a NEW post — one issue per report. Search first; if the same issue is already reported, add your device/version and evidence there.

Title: [Unshelved] [iPhone/Android test] [version] Short symptom
Device and OS:
App version/build; store or test build:
Room/collection and object involved:
View: standard phone / folded cover / open / laptop; portrait or landscape
Steps to reproduce:
1.
2.
3.
Expected result:
Actual result:
Frequency: every time / sometimes; how many attempts?
First noticed / last working version:
Placement details: remaining count; using drag, Turn, Spread or Help? Did you fold or rotate during the action?
Custom decor involved? Photo or wooden word; describe without exposing personal content.
Evidence: short screen recording or screenshot with private information cropped out.
Already tried:

For a missing purchase, say which product appears locked and whether Restore purchase was attempted. Do not post a receipt, order ID, email address, password or sign-in code. Send private purchase/account information to support@kablooiegames.com.

Before reporting: let pieces settle, try Spread or Help for placement, reopen the app and check for updates. Preserve photos, words and Scrapbook images; do not uninstall or clear storage as the first fix. Android reports should identify the testing build.

This is the reporting guide, not a shared inbox for unrelated bugs. Use the Unshelved tag on your new report. Questions go to Discord help-desk and ideas to Discord suggestions. A report helps investigation; it is not a promise of a release date.