GRAVL FAQ & support

Frequently asked questions

What is the GRAVL puzzle game?

GRAVL is a physics puzzle game by Ka’blooie Games. Turn layers of a cube of rooms, shear the rope holding a tennis ball, then use gravity to guide it to Gravl, a German Shepherd puppy. It is unrelated to similarly named fitness products.

How do I cut the rope in GRAVL?

Make a layer move that shears the rope between moving and stationary rooms. A whole-cube camera turn changes your view and does not cut it. Plan before the cut; the race starts when the ball is free.

Can I play without tilt controls?

Yes. Choose the left- or right-handed on-screen pad in Settings. If you use tilt, RECENTER sets your comfortable holding angle as the reference.

How many GRAVL levels are free?

The current campaign has 100 levels. Levels 1–30 are free 2×2 puzzles. Pro covers 3×3 levels 31–50 and 76–88; Expert covers 4×4 levels 51–75 and 89–100.

Why is a level locked after I bought Pro or Expert?

Buying a tier grants its route, but levels remain sequential through the ones you can play. Finish the previous playable level. For a purchase lock rather than a progress lock, use Restore Purchases with the original store account.

How is my leaderboard time calculated?

Ranked time is race time plus one second for each layer twist after the rope is cut. A 12.4-second race with three post-cut layer twists ranks as 15.4 seconds. Whole-cube viewing turns are not layer twists.

How do stars work?

A race starts with three timed stars. Level-specific time thresholds reduce them; board pickups add protected stars back, up to three total. Delivering the ball still wins with zero stars. Stars are not simply a rating for staying under move par.

Why are hints, the axe or freeze unavailable?

Check the challenge badge: BLIND disables hints; ONE AXE limits axe breaks; PURIST disables hints, axe and freeze; TIGHT limits twists. Read the remaining allowance in the HUD.

When does the Daily Challenge reset?

At midnight UTC. This may be an evening or morning in your local time zone. The Daily Challenge has its own leaderboard and is separate from the campaign.

Why did a replay not award another 50 treats?

The 50-treat reward is awarded once for the first clear of each campaign level. Replays and repeated Daily clears do not farm that first-clear reward. Outfits are cosmetic.

Do treats and outfits transfer with cloud progress?

Do not assume they do. Treats and wardrobe are local content. Campaign records and progress can sync using the same linked account. Private-mode progress remains on the device; avoid clearing storage or reinstalling as a first fix.

Where can I get GRAVL and ask for help?

GRAVL is available on Google Play. Follow the studio for confirmed iPhone release updates. Use the GRAVL Discord guide for questions and the bug-report template for defects; email support@kablooiegames.com for private purchase or account issues.

Saves, privacy, restoration & deletion

Local play: You can play privately without publishing leaderboard scores. Private-mode progress stays on the device.

Linked progress: When using online progress/leaderboards, link Apple or Google and use that same provider and account after changing devices. Allow progress sync to finish before leaving the old device. Matching email addresses do not automatically merge separate game accounts. An anonymous session is not a reliable recovery plan.

Campaign records and progress can sync. Do not assume treats, outfits or every setting travel with them. Avoid uninstalling or clearing app storage until you have checked the account and preserved what matters.

Missing Pro/Expert purchase: Confirm it completed, connect to the internet and use Restore Purchases in Settings or the purchase screen. Use the store account that originally paid. Restore ownership and progress are separate steps. Do not repurchase just to test delivery, and do not assume an Apple purchase transfers to Google Play or vice versa.

Delete account and data: Use the deletion option in Settings and read its warning. It is destructive and does not automatically refund purchases. Refund requests go through the purchasing store. For private account/purchase help, email support@kablooiegames.com; never post passwords, verification codes, receipts or order IDs publicly.

Troubleshooting & getting help

The rope will not cut: Make a layer move across the rope’s attachment, not just a whole-cube camera turn.
The ball drifts or controls feel wrong: Hold the phone comfortably, press RECENTER, then try small tilts. Switch to an on-screen pad if preferred. Tell us whether tilt or pad is affected.
The route looks open but the ball stops: Check both doorway sides, adjoining faces, beams, traps and the current surface. A red connection is blocked.
A hint or tool is missing: Check BLIND, ONE AXE, PURIST or the remaining TIGHT budget before reporting it.
My purchase unlocked but later levels are grey: Finish the previous playable level in your owned route. For a purchase lock, restore the purchase.
No new treats after a replay: The 50-treat campaign reward is for the first clear only.
A daily puzzle changed at an unexpected hour: Daily reset is midnight UTC.
Crash or missing leaderboard entry: Reopen, check for an update and connection, and save the level/date, surface and result details. Do not clear storage as the first fix.

Questions belong in a new GRAVL-tagged Discord help-desk post. Use the dedicated GRAVL template in a new Discord bug-reports post for a defect. Search first, keep one issue per report and share clean repro steps. Ideas go to Discord suggestions. Be respectful, avoid repeated pings and send private purchase/account details to support@kablooiegames.com. Investigation is not a guaranteed fix date.

Report a bug

Open the GRAVL Discord report template · Join the studio Discord

Use this template in a NEW post — one issue per report. Search first; add matching evidence to an existing report instead of opening duplicates.

Title: [GRAVL] [platform] [version] Short symptom
Device and OS:
App version/build; store or test build:
Mode: campaign level number / Daily date / Gravl’s Tail
Surface: Workshop / Back Yard / Stone Keep
Phase: planning / rope cut / race / results
Controls: tilt / left pad / right pad; was RECENTER used?
Challenge badge and remaining tools:
Steps to reproduce:
1.
2.
3.
Expected result:
Actual result:
Frequency and last working version:
For score issues: race time, post-cut layer twists, displayed ranked time, surface/board and player name
For a level lock: last cleared playable level and owned tier; purchase lock or progress lock?
Evidence: short recording or screenshot, cropped to remove private details
Already tried:

Check challenge restrictions before reporting a missing hint/axe/freeze. Ranked time adds one second per post-cut layer twist; Daily resets at midnight UTC. First-clear treats do not repeat on replays.

Reopen, check the latest update and connection, and try RECENTER for tilt drift. Do not uninstall or clear storage as the first fix: treats and outfits are local.

Never post receipts, order IDs, account emails, passwords or codes. For purchase/account help, use support@kablooiegames.com. Do not repurchase a locked tier just to test restoration.

Use the GRAVL tag on your new report. Questions go to Discord help-desk; suggestions go to Discord suggestions. Keep reports factual and respectful; a report does not guarantee a fix date.